What is a customer feedback loop, and why do you need it?

It’s easy for companies to be passive about collecting customer feedback: Send out a survey. [...]

3 key findings from our 2016 Customer Engagement Study

Convero recently released the results of our 2016 Customer Engagement Study, for which we interviewed [...]

Why your customers will pay more for better service

Life is short, and everyone is busy. Your customers just want things to go right. [...]

Customer engagement is the best investment you can make in 2016

You’ve probably heard that investing in customer engagement helps you keep customers and create more [...]

Are your customers engaged?

Whether you realize it or not, your current customers are a source of crucial knowledge, [...]

4 reasons existing customers are more profitable than new ones

What’s the lifetime value of a customer? Textbooks will tell you it's a complex formula [...]